General Terms and Conditions

General Terms and Conditions

 

  1. Conclusion of the Contract

    A purchase contract about any kind of order becomes binding between the customer and Amelie GmbH only by Amelie GmbH’s accepting the order and giving the customer a written confirmation about it.

  2. Retention of Title

    Unless fully paid, the full title to the goods remains with Amelie GmbH.

  1. Notification of Defects

    Obligation lies with the customer to check the received good for any visible defects within seven days after receipt. Such defects must then be reported to Amelie GmbH immediately. After this time has elapsed, the customer cannot any longer claim for compensation.
    For any complaints about justified defects or damage, the customer has the right to claim for complete fulfilment of the contract in accordance with the legal regulations.

  2. Delivery Times

    Delivery times are between 10 – 12 weeks (+ 2 – 4 days from Amelie GmbH to country of customer). These are binding only after they were confirmed by Amelie GmbH in written form. Additional transport costs for express deliveries that are carried on customer’s request will be fully charged to customer.
    Delivery times for express deliveries are between 7 – 9 weeks (+ 2-4 days), but for each order are subject to prior confirmation by Amelie GmbH.

 
 

Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit, die Sie unter https://ec.europa.eu/consumers/odr finden. Zur Teilnahme an einem Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle sind wir nicht verpflichtet und nicht bereit.